Privacy Policy


At Mending Threads we always do our best to respect your privacy. However, we do collect certain information about you when using out store. We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Our only hope is to provide you with an enjoyable and stress free shopping experience.    

Information we collect:

creating an account, or making a purchase an online purchase from our store. The information we collect is necessary for the purpose of placing an order such as full name, address, phone number, payment information, and email address.

We also collect information about how you access our website including information about the device and browser you use, your network connection, your IP address, and details about how you browse through our websites and platform. We collect some of this information by using “cookies” or other similar technologies directly from your device. For more information about how we use these technologies, see our cookie policy here. 

We do not sell your personal information to third party processors or. However, for payment processing, shipping, tracking, and order fulfillment these sub-processors help us provide you with better services, which often requires us to share personal information. Because we use a third-party payment processors, we do not retain any personally identifiable financial information such as credit card numbers. Rather, all such information is provided directly to the payment processor.        (Add Link for apps here)                  Please review each processor’s privacy notice here. Outside of these service providers, we will also share your information if we are legally required to do so by law, court order, or subpoena.


Mending Threads passionately committed to protecting your private information. In addition we are Shopify powered website. As such, our store provides Transport Layer Security (TLS) which is an encryption protocol used to secure content over the internet. When a padlock icon is displayed in the address bar of your browser next to a URL that starts with https://, then the connection is secure and uses TLS.

We also use The Payment Card Industry Data Security Standard (PCI DSS) which is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. 

PCI Security Standards Council is a globally recognized organization dedicated to maintaining standards for the secure processing of credit card transactions. It helps stores like ours process credit card payments securely, and protect cardholder information. Mending Threads is certified Level 1 PCI DSS compliant.

Mending Threads is a proud, Shopify Powered website that has been issued an SOC 2 Type II and SOC 3 reports for the service they provide to our customers. The Service Organization Control (SOC) reports are an assessment of a company’s information systems by third-party auditors that certify that the company meets an independent set of standards, including criteria related to the security and availability of its services.

To review certification reports go here.

To access compliance reports go here.

For Security go here.